Privacy Policy

Alston Australia Group Pty Ltd, trading as Alston Coaches

Last updated: [DATE]

Alston Coaches (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information we collect

We collect personal information you provide directly to us, including:

Contact details — name, email address, phone number
Booking details — pickup and destination addresses, travel dates and times, passenger numbers, accessibility or equipment requirements, and any special instructions you give us
Correspondence — information contained in enquiries, emails, phone calls and messages
Employment applications — where you apply for a role with us, your résumé, work history, licences, accreditations and referee details

We also collect information automatically when you use our website:

Usage data — pages viewed, links clicked, time spent, referring website
Technical data — IP address, browser type, device type, operating system
Cookies — small files stored on your device that help the site function and help us understand how it is used

Where you interact with our social media accounts, we may receive engagement data from those platforms.

2. How we use your information

We use personal information to:

Prepare quotes and process bookings
Communicate with you about your booking, including confirmations and changes
Provide the transport services you have engaged us for
Respond to enquiries and provide customer support
Send you information about services, offers and promotions, where you have not opted out
Assess employment applications
Improve our website and services by analysing how they are used
Meet our legal, safety and regulatory obligations, including those under the Bus Safety Act 2009 (Vic)

3. Disclosure

We may disclose your personal information to:

Our drivers and operational staff, so your journey can be delivered
Service providers who perform functions on our behalf, such as IT hosting, email delivery, payment processing and analytics
Third-party operators, where a booking is subcontracted to another accredited operator
Government and regulatory bodies, where required or authorised by law
Professional advisers, such as lawyers, accountants and insurers

We do not sell your personal information.

Some of our service providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

4. Direct marketing

We may send you marketing communications about our services. You can opt out at any time by using the unsubscribe link in any email, or by contacting us using the details below. We will action opt-out requests promptly.

5. Cookies

Our website uses cookies to operate correctly, remember your preferences and measure traffic. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how parts of the site function.

We may also use third-party analytics and advertising tools. These providers set their own cookies and are governed by their own privacy policies.

6. Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, secure hosting and staff confidentiality obligations.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Retention

We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct anything that is inaccurate, out of date or incomplete. Contact us using the details below.

We will respond within a reasonable period. In some circumstances we may decline a request, in which case we will explain why in writing.

9. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: oaic.gov.au
Phone: 1300 363 992

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

11. Contact us

Alston Australia Group Pty Ltd 178-184 Boundary Road, Braeside VIC 3195 Phone: 1300 553 621 Email: info@alstoncoaches.com.au