Terms and Conditions

Alston Australia Group Pty Ltd, trading as Alston Coaches

Last updated: [DATE]

NOTE FOR FAZLAAN — READ BEFORE PUBLISHING

Everything marked [...] is a commercial decision only you can make. These are binding on your customers and on you, so they need your real figures, not placeholders. The clauses most worth a lawyer’s eye before this goes live are 4 (cancellations), 8 (liability) and 9 (insurance).

1. About these terms

These terms apply to all quotes, bookings and transport services provided by Alston Australia Group Pty Ltd (ABN [ABN]), trading as Alston Coaches (“we”, “us”, “our”).

By making a booking with us, you (“the hirer”) accept these terms on behalf of yourself and all passengers travelling under the booking.

2. Quotes

Quotes are valid for [NUMBER] days from the date issued unless stated otherwise.

Quotes are based on the information you give us at the time. If the itinerary, passenger numbers, dates, times or duration change, the price may change.

Quotes are not a booking. A booking is confirmed only once we have issued a written confirmation.

3. Bookings and payment

A booking is confirmed when we issue written confirmation and, where applicable, receive the deposit.
A deposit of [AMOUNT OR PERCENTAGE] is required to secure the booking.
Final payment is due [NUMBER] days before the date of travel.
For accounts approved in advance, payment terms are [TERMS].
We accept [PAYMENT METHODS].
Late payment may incur [INTEREST/FEE, OR DELETE THIS LINE].

4. Changes and cancellations

Changes made by you

Requests to change a booking must be made in writing. We will do our best to accommodate them, subject to vehicle and driver availability. Changes may alter the price.

Cancellation by you

Cancellation charges apply as follows:

Notice given before travel	Charge
More than [NUMBER] days	[CHARGE]
[NUMBER] to [NUMBER] days	[CHARGE]
Less than [NUMBER] days	[CHARGE]
No-show or cancellation on the day	[CHARGE]

Cancellation by us

We may cancel a booking where circumstances beyond our reasonable control make it unsafe or impossible to perform, including severe weather, road closures, industrial action, mechanical failure or driver illness.

Where we cancel, we will refund all money paid, or offer an alternative vehicle or date where one is available. We are not liable for consequential losses arising from a cancellation of this kind.

5. The vehicle

We reserve the right to substitute a vehicle of equivalent or greater capacity where operationally necessary. Where a substitution results in a materially different service, we will contact you before travel.

Vehicle images on our website are representative. Specific features, seat configuration and amenities vary between vehicles.

Seating capacity is the maximum permitted. Luggage capacity is reduced when a vehicle carries a full passenger load.

6. Your responsibilities

You and your passengers agree to:

Be ready at the agreed pickup point at the agreed time
Follow all reasonable directions from the driver, particularly regarding safety
Wear seatbelts where fitted, as required by Victorian law
Not smoke, vape, or consume alcohol or illicit drugs on board unless expressly agreed in writing
Not behave in a way that is unsafe, offensive, or disruptive to the driver or other passengers

The driver may refuse to carry, or may remove, any passenger who breaches these terms. No refund is payable in that event.

7. Waiting time and delays

Waiting time beyond [NUMBER] minutes past the agreed pickup time may be charged at [RATE].
Where an itinerary runs beyond the agreed finish time, additional time may be charged at [RATE].
We are not responsible for delays caused by traffic, weather, road conditions, or events outside our control. We will always make reasonable efforts to keep you informed.

8. Damage and cleaning

You are responsible for damage caused to the vehicle by you or your passengers, beyond fair wear and tear.

A cleaning fee of [AMOUNT] may apply where a vehicle requires cleaning beyond a normal turnaround, including as a result of spillage or illness.

9. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

Subject to that:

We are not liable for indirect or consequential loss, including missed flights, missed connections, lost bookings or lost profits.
Our total liability in connection with a booking is limited to the amount you paid for that booking.
We are not responsible for personal property left on board. Lost property will be held for [NUMBER] days.

10. Insurance

We hold public liability insurance and all accreditations required under the Bus Safety Act 2009 (Vic).

We recommend you arrange your own travel insurance covering cancellation, personal injury and personal belongings.

11. Privacy

We handle personal information in accordance with our Privacy Policy.

12. Governing law

These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of that State.

13. Contact

Alston Australia Group Pty Ltd 178-184 Boundary Road, Braeside VIC 3195 Phone: 1300 553 621 Email: info@alstoncoaches.com.au